Terms & Conditions



  1. All transport is subject to the latest Road Haulage Association (RHA) standard terms and conditions which are available upon request.
  2. Transport rates are subject to annual review.
  3. On a monthly basis, the average price of fuel paid by Abbey Logistics Group Limited will form the basis of potential fuel surcharges. The current fuel surcharge mechanism is based on 1% increase in transport rates for every 4p increase in average price paid over and above the base rate. When your account is setup with Abbey Logistics Group Limited you will be advised of the base fuel price at that time.
  4. All rates include an allowance of 2 hours to load and 2 hours to tip. After which, so long as Abbey Logistics Group Limited are not directly at fault, demurrage will be charged at £50.00 per hour thereafter. Demurrage will be charged in 30 minute increments rounded up to the nearest half hour.
  5. Any deliveries made on a Saturday will incur a Saturday delivery premium of £75.00.
  6. Any deliveries made on a Sunday will incur a Sunday delivery premium of £125.00.
  7. Any deliveries made on a UK Bank Holiday will incur a Bank Holiday delivery premium of £175.00.
  8. If a load is to be returned to the collection point whilst en-route to delivery destination for reasons not the fault of Abbey Logistics Group Limited, a charge of 70% of the outgoing delivery rate will be made together with the original delivery charge.
  9. In the event a load is ‘diverted’ whilst on route to the planned delivery destination, a charge of £2.75 per mile will be charged for the additional mileage incurred. Minimum charge £150.00.
  10. In the event an order is cancelled (or delivery date is postponed by more than 12 hours from the original delivery time) within 24 hours of the collection time and/or date – a cancellation charge of 90% of the transport rate will be charged to the customer.
  11. Rates quoted are inclusive of standard cleaning charges unless agreed otherwise in writing.
  12. All orders are accepted subject to availability but must be received in writing at least 48 hours prior to the loading time. Short lead time orders (i.e. less than 48 hours until collection time) may incur a premium depending upon availability.
  13. Rates are based on collection day 1 for delivery day 1 or 2. Orders with a wider lead time (working days only) than day 1 for day 2 will incur a tank hire charge of £90 per day for each additional day.
  14. In the event a load requires steam heating, the customer must advise in writing what the required temperature is and will be charged £30 per hour steam in increments of half hour.
  15. Payment terms are strictly 28 days from invoice date. Abbey Logistics Group Limited reserve the right to charge interest at 4% above the base rate at Royal Bank of Scotland on any amounts not paid within 28 days of invoice date.
  16. Unless requested otherwise, POD’s will be sent with your weekly invoices for you to retain. Copies will not be held on file at Abbey Logistics Group Limited. An electronic POD with signature may be available and downloaded from your QBIS login subject to availability.
  17. All prices quoted are subject to VAT at the current rate.
  18. These conditions and the agreement of which they form part shall be construed in accordance with English Law and the Customer hereby submits to the jurisdiction of the English Courts.
  19. In all cases, if agreements made in writing between Abbey Logistics Group Limited and the Customer, then those terms will take precedence over the standard terms and conditions above.


Latest News

Well That Was a Busy 6 Months! New Edition of the Abbey Magazine now Live!

road transport news
We'll look back on the second half of 2021 at Abbey as an example of how well our teams can perform when facing huge external... Read More

More About Abbey

National Network

Our Depots

Find out why we're Different

Our Approach

See all our bulk transport Services

Our Services