Customer Service Apprentice

Location: Liverpool

Salary: hourly rate: £7.00

Working days: Monday to Friday


Job Role:

  • Studying Level 2 Customer Service Practioner course, supported by local training provider,
  • Main point of contact for Customer,
  • Fully understand the needs and service requirements of the Customer and its Customers,
  • To input customer orders into traffic planning system,
  • To ensure all customer reports are processed and issued accurately within the required time frame,
  • To answer any and all customer queries whilst liaising with internal departments of the business e.g. Planning and Finance,
  • To track drivers progress on deliveries and update customers with ETAs,
  • To ensure all demurrage charges at customer sites are billed accurately and correctly,
  • Re-enforce company values (integrity and honesty, passion for customers, dedication, simplicity, team spirit, accountability),
  • To attend and participate in any internal and external meetings as required by the business.

Abbey will continue to support the applicant in their qualification and continued development to provide on job training within the Commercial Team.


Individual skills:

  • Good communication skills
  • Good organisational skills
  • Trustworthy with an appreciation for confidentiality



Abbey Logistics Group is made up of three industry-leading divisions operating at the highest level in their respective fields. Our business is based on exceptional talent and strong values and our people are the key to our success.

We have a proud record of accomplishment for identifying, attracting and developing the best talent in the logistics sector, which has enabled us to continue moving the business forward, growing with existing customers and attracting new business to the group.

The business is growing rapidly. We are now the UK’s largest bulk food powder and liquids logistics provider and have diversified into other markets as our reputation for excellent customer service, best in class operations and our pro-active can-do spirit has spread.

Joining us is an opportunity to challenge yourself and work in a competitive, exciting and highly rewarding industry.

We have created a positive environment and our people thrive on overcoming challenges and exceeding our customers’ expectations.


To apply, please send your CV and a covering letter to

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